Privacy Policy

Last Updated: November 2, 2026

GetAco ("GetAco", "we", "our", or "us") respects your privacy and is committed to protecting the personal information of individuals who use our website, mobile application, and related services.

This Privacy Policy explains the types of information we collect, how we use it, when we share it, how we protect it, and the choices available to you when using GetAco.

1. Information We Collect

Depending on how you use GetAco, we may collect the following categories of information:

• Account Information: Your name, email address, phone number, account credentials, and other information you provide when registering or maintaining an account.
• Profile Information: Information you provide through your account profile.
• Booking Information: Accommodation selections, room details, booking references, check-in information, guest details, booking history, and related reservation information.
• Inspection Information: Inspection requests, inspection references, scheduled inspection details, and related communications.
• Payment Information: Transaction references, payment status, transaction amounts, and payment-related records. Payments are processed through third-party payment providers.
• Communications: Messages, support requests, feedback, and information you submit when contacting GetAco.
• Technical and Device Information: Information such as device identifiers, operating system details, application information, browser information, and technical logs where collected.
• Notification Information: Device notification identifiers and notification preferences where applicable.

2. How We Use Your Information

We use collected information for legitimate purposes connected with providing and improving GetAco services, including:

• Creating and managing user accounts.
• Providing accommodation search services.
• Processing and managing bookings.
• Managing accommodation inspections.
• Processing and verifying payments.
• Sending booking confirmations and updates.
• Sending important service notifications.
• Responding to customer support requests.
• Preventing fraud and unauthorized activities.
• Maintaining platform security and reliability.
• Complying with applicable legal obligations.

3. Payment Processing

GetAco uses Paystack to facilitate payment transactions.

Payment transactions may involve the processing of payment references, transaction amounts, payment status, and other information required to complete and verify payments.

Payment card and other sensitive payment credentials are handled by the relevant payment provider in accordance with its applicable privacy and security practices.

GetAco may retain transaction records necessary for booking management, accounting, dispute resolution, fraud prevention, and legal compliance.

4. Video Inspections and Device Permissions

GetAco may provide live video inspection functionality to enable users and authorized representatives to participate in remote accommodation inspections.

When you choose to use a live video inspection, the application may request access to your device's camera and microphone.

These permissions are used to provide the video inspection functionality. You can manage camera and microphone permissions through your device settings.

GetAco uses Firebase services for relevant authentication and video-call coordination functionality.

5. Notifications

GetAco may use notification services, including OneSignal, to deliver relevant application notifications.

These notifications may relate to bookings, account activities, inspections, service updates, and other important information.

Where applicable, notification services may process device notification identifiers and technical information necessary to deliver notifications.

6. Information Sharing

GetAco does not sell users' personal information as a business practice.

We may share relevant information with the following categories of recipients where necessary to provide our services:

• Accommodation Hosts: Relevant booking and guest information required to manage reservations and provide accommodation services.
• Business Development Representatives: Relevant information required to facilitate accommodation services, inspections, and authorized platform operations.
• Payment Providers: Transaction information required to process and verify payments.
• Technology Providers: Information processed by service providers supporting authentication, notifications, hosting, communication, and application functionality.
• Legal and Regulatory Authorities: Information where disclosure is required by applicable law or a valid legal process.

Third-party providers may process information in accordance with their own privacy policies and applicable contractual obligations.

7. Third-Party Services

GetAco integrates with third-party services to provide certain application features. These may include:

• Paystack for payment processing.
• Firebase for relevant authentication and video-call coordination services.
• OneSignal for push notification services.

These providers may process information necessary to deliver their respective services. Their own privacy policies govern their independent processing activities.

8. Data Security

We implement reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, or destruction.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain accounts, manage bookings, resolve disputes, prevent fraud, and meet applicable legal and regulatory obligations.

Information that is no longer required may be deleted, anonymized, or securely disposed of, subject to applicable legal and operational requirements.

10. Account and Data Deletion

Users may request the deletion of their GetAco accounts and associated personal information by contacting our support team.

To submit a deletion request, contact:

support@getaco.com.ng

Please provide the email address associated with your GetAco account so that we can identify and process your request.

Certain information may need to be retained where required by applicable law or where necessary for legitimate purposes such as financial records, fraud prevention, dispute resolution, and the enforcement of legal rights.

11. Your Privacy Rights

Subject to applicable laws, you may have rights to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information.
• Ask questions about how your information is used.
• Withdraw permissions granted to your device where applicable.

To exercise these rights, contact GetAco through the contact details provided below.

12. Children's Privacy

GetAco is not intended to be directed specifically at children under the age of 13. We do not knowingly seek to collect personal information from children under 13 without appropriate authorization where required by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or data practices.

Updated versions will be published on this page with a revised Last Updated date.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, contact us: